Privacy Policy
Last Updated: January 9, 2026
Information We Collect
We collect information that you provide directly to us when you request a quote, schedule services, or contact us. This may include your name, address, phone number, email address, and payment information.
We also collect information about your pool and property that is necessary to provide quality service, such as pool size, equipment type, and access instructions.
How We Use Your Information
We use the information we collect to:
- Provide and improve our pool cleaning and maintenance services
- Schedule appointments and send service reminders
- Process payments and maintain billing records
- Communicate with you about your service
- Send promotional materials if you have opted in to receive them
- Comply with legal obligations and resolve disputes
Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:
- Service providers who help us operate our business (payment processors, scheduling software)
- Legal authorities when required by law or to protect our rights
- Business partners with your explicit consent
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, encryption for payment information, and limit employee access to customer data.
However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience and understand how you use our site. You can control cookie settings through your browser preferences.
We may use analytics services to help us understand website traffic and usage patterns. These services may collect information about your device and browsing behavior.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications at any time
- Withdraw consent for data processing where applicable
To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it.
Retention of Information
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically kept for 7 years for business and tax purposes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: